Name: Shipping Cost for Repairing Items Under Warranty - Ebike Kit - 100g.tech
SKU: warrantied-shipping-charges
Availability: InStock

Description

Shipping Charges for the Repair of Warrantied Items

During the warranty period, if product parts have problem (like motor, controller, battery, charger, etc.), we will provide new parts for free, you only need to bear the freight.
Before placing your order, you should have contacted us and we have initially identified which parts are faulty.
If possible, please indicate your record of communication with us and the parts to be sent when placing your order.
If you’ve paid the shipping for repair parts but they don’t fix the problem, we’ll cover all further shipping costs until this problem is fixed.

Warranty

Items	Motor	Controller	Charger	Battery	Phone Holder
Warranty (Months)	24	24	24	12	3

After-Sale Service

Our goal is customer satisfaction!
After you received the goods, if you do not know how to use it, please feel freely to contact us, we will try our best to deal with all problems.
During the warranty period, if product parts have problem (like motor, controller, battery, charger, etc.), we will provide new parts for free(You need to provide strong evidence that shows these parts have been damaged), you only need to bear the freight. At the same time, we also can provide free technology consulting.
Within 5 days after you received the goods, if you find there are problem with goods, please contact us.

Local Dealer & Service

We have distributors in some countries or regions, so that you can receive our products faster and provide more timely and accurate after-sales service. Please contact us and we will recommend a suitable distributor to you.